BPO Executive – BFSI Process

Job Title: BPO Executive – BFSI Process
Job Location: Sector 63, Noida
Work Mode: 100% Onsite
Employment Type: Full-Time

Job Summary

We are looking for dynamic and customer-focused BPO Executives with prior experience handling customers in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate should have excellent communication skills, customer service experience, and the ability to handle customer queries efficiently.

Key Responsibilities

• Handle inbound and outbound customer interactions related to BFSI products and services.
• Assist customers with queries related to banking, financial services, insurance, accounts, transactions, policies, loans, or other relevant services.
• Provide accurate and timely resolutions while ensuring a high level of customer satisfaction.
• Maintain proper documentation of customer interactions and update CRM systems.
• Follow company processes, compliance requirements, and data confidentiality guidelines.
• Escalate complex customer concerns to the appropriate team when required.
• Meet defined targets related to quality, productivity, customer satisfaction, and adherence.

Professional Experience

• 1–5 years of relevant experience in BPO/Customer Service, preferably supporting BFSI customers.Preferred Candidate
• Immediate joiners or candidates with a short notice period will be preferred.
• Candidates should be comfortable working from the office in Sector 63, Noida.
• Strong customer service and relationship management skills.
• Interested candidates can apply/share their updated resume for immediate consideration.