Job Title: IT Executive – Call Center Infrastructure & Support
Location: Noida/ On-site
Experience: 1–2 years
Job Summary
We are hiring an IT Executive who will manage the entire IT and call center infrastructure, ensuring zero downtime and smooth operations. This role requires hands-on knowledge of networking, dialers, hardware, software, and user support.
Key Responsibilities
- Manage call center IT infrastructure end-to-end
- Setup and maintain networking (LAN/WAN, routers, switches, firewall)
- Manage and support dialers, cloud telephony, SIP, headsets, softphones
- Handle desktop/laptop setup, OS installation, troubleshooting
- Provide day-to-day IT support to agents and staff
- Coordinate with vendors for internet, hardware, and software
- Monitor system uptime, data security, and backups
- Manage IT assets, inventory, and documentation
- Support onboarding/offboarding from an IT perspective